Refund and Returns Policy

Modern Tailor Studio Chiang Mai

Overview

At Modern Tailor Studio Chiang Mai, we are committed to providing quality craftsmanship, carefully selected fabrics, and personalised tailoring services.

Our Refund and Returns Policy explains the conditions under which eligible products may be returned and refunds may be issued. Please read this policy carefully before placing your order.

Return Eligibility

To be eligible for a return, you must contact Modern Tailor Studio within 3 calendar days of receiving your order to request a return.

The following conditions apply:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned with its original packaging and any included accessories, where applicable.

  • Proof of purchase or an order confirmation must be provided.

  • The returned item must be received and inspected by our team before a refund can be approved.

Items that have been worn, washed, altered, damaged after delivery, or returned in an unacceptable condition may not qualify for a refund, subject to applicable consumer protection laws.

Custom-Made and Personalised Products

As Modern Tailor Studio specialises in custom tailoring, made-to-measure garments, and personalised clothing, certain products may not be eligible for return simply because a customer changes their mind, selects the wrong specifications, or no longer requires the item.

However, this does not affect any rights customers may have under applicable law if an item is defective, damaged, incorrectly supplied, or does not conform to the agreed order specifications.

Please contact us promptly if you believe there is a problem with your order so that we can review the issue and discuss an appropriate resolution.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

For approved returns, the refund will be calculated as follows:

  • Shipping charges: Original shipping charges and applicable return shipping costs will be deducted from the refund, where applicable.

  • Administrative fee: A 5% administrative fee will be deducted from the eligible refund amount.

  • Remaining balance: The remaining amount will be refunded to the customer using the original payment method, where possible.

Refund processing time: Once the return has been approved and the refund amount has been confirmed, the refund will generally be processed within 5–7 working days. The time required for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, or payment method.

The 5% administrative fee and shipping deductions will be applied only to the extent permitted by applicable law.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

  1. Check your bank account or payment statement.

  2. Contact your card issuer or payment provider to confirm whether the refund is still being processed.

  3. Contact your bank if further information is required.

If you still have not received your refund, please contact Modern Tailor Studio using the contact details provided on our website.

Sale Items

Refund eligibility for discounted or promotional items will be assessed in accordance with the terms of the relevant promotion and applicable consumer protection laws. Sale items are not automatically excluded from remedies required by law.

Exchanges and Defective Items

If an item is defective, damaged, incorrectly supplied, or does not match the agreed order specifications, please contact us as soon as possible with your order details and supporting photographs, where appropriate.

We will review the issue and determine an appropriate resolution, which may include repair, alteration, replacement, or refund, depending on the circumstances and applicable law.

For exchange or defect-related enquiries, please contact us using the contact details provided on our website.

Gifts

If an eligible item was purchased as a gift, any approved refund will generally be issued to the original purchaser or through the original payment method, subject to the applicable payment provider’s procedures and legal requirements.

Shipping Returns

Before returning an item, please contact Modern Tailor Studio to obtain return instructions and confirm the correct return address.

Unless the return concerns a defect, an incorrect item, or another situation in which applicable law requires otherwise, the customer may be responsible for return shipping costs.

Original shipping charges and applicable return shipping costs may be deducted from an approved refund, where permitted by law.

We recommend using a trackable shipping service and keeping proof of shipment until your return has been received and processed.

Contact Us

If you have any questions about this Refund and Returns Policy, or would like to request a return, please contact Modern Tailor Studio Chiang Mai through the contact information provided on our website.

Please include your order number, purchase details, and a brief explanation of your request so that our team can assist you efficiently.

Modern Tailor Studio Chiang Mai
Website: Modern Tailor Studio’s official website
Email: Please use the contact email published on our website.

This policy is intended to be read alongside applicable consumer protection laws. Nothing in this policy limits any non-waivable rights available to customers under applicable law.